At CertifiedUsedPhone, we are committed to providing a seamless and satisfactory experience for both buyers and sellers. Below you will find our comprehensive refund and shipping policies to ensure clarity and confidence in every transaction.
Refund Policy
Eligibility for Refunds:
- Returns: Buyers can return items within 14 days of receipt for a full refund, provided the item is in the same condition as when received.
- Defective Items: If an item arrives damaged or defective, buyers are eligible for a full refund or replacement. Please report any issues within 7 days of delivery.
- Incorrect Items: If the received item does not match the listing description, buyers can request a refund or replacement.
Process for Refunds:
- Contact Us: To initiate a refund, contact our customer support.
- Approval and Return: Once your return is approved, you will receive instructions on how to return the item. Please ensure the item is securely packaged to avoid damage during shipping.
- Refund Issuance: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
Non-Refundable Items:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
Shipping Policy
Order Processing:
- Orders are processed within 1-2 business days after payment confirmation.
- We will notify you via email once your order has been shipped.
Shipping Methods and Times:
- Standard Shipping: Delivery within 3-7 business days.
- Express Shipping: Delivery within 1-3 business days (additional charges apply).
Shipping Costs:
- Shipping costs are calculated at checkout based on the shipping method selected and the destination.
- Free standard shipping on orders over $100 (within the continental United States).
International Shipping:
- We offer international shipping to select countries. Shipping times and costs vary based on the destination.
- Buyers are responsible for any customs duties and taxes imposed by their country.
Tracking Your Order:
- Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Lost or Delayed Shipments:
- If your shipment is lost or delayed beyond the estimated delivery time, please contact our customer support for assistance.
Contact Us
For any questions or concerns regarding our refund and shipping policies, feel free to reach out to us.
Thank you for choosing CertifiedUsedPhone. We strive to provide excellent service and support for all your buying and selling needs.